Activity Exchange - Advanced Email Handling

Advanced Email Handling - Frequently Asked Questions

Activity Exchange has some advanced email handling capabilities.

By default, Clubs have just one email address that Activity Exchange uses to send all sorts of notifications. New and changed Activities, new Photo Albums, changes to the list of People and so on.

Activity Exchange offers some sophisticated features that allow you to route your emails to the appropriate club official.

Q. How many different email categories can Activity Exchange support?
A. Activity Exchange has six different built in categories. These are as follows.

	Club Administration		for Changes to Clubs Information and general enquiries
	New Members		for requests to Join or to find out more information
	Current Members		for changes to the list of People held on Activity Exchange
	Activities		for anything to do with Activities
	Photo Albums		or anything to do with the Photo Albums
	Activity Invites		for invitations from other Clubs

Q. How can I set these up?
A. Simply Edit your clubs page on Activity Exchange and put in the ones that you want.

Q. Do I have to specify all of them?
A. No. Just specify the ones you want. Activity Exchange will fall back on the main Club Admin email address if it can't find another way of sending its emails.

Q. Can I leave out the main Club Admin email?
A. No. This has to be specified as it is used as a fall back.

Q. What if I want more than one Person to get emails for a Category?
A. In this case you can make up Person records and for each person you can specify which 'Admin Group' they belong to. There are five Admin Groups, one for each category of email except for Activity Invites.

Q. If I set up Admin Groups will the main email on the Club Page also get relevant emails?
A. Not by default. Normally the Admin Group takes precedence. However you can set the Club Page email address to get emails 'As Well As' by ticking a box when editing the Club Page. These 'As Well As' boxes only appear when an Admin Group has some Persons in it.

Q. Will I get showered with emails?
A. This should not happen. Activity Exchange now goes to extreme lengths to prevent the same email from being sent to the same email address more than once.

Q. How can a Visitor send Email to the right place?
A. If a visitor to your Club page wants to send you an email they have three ways to do so. They could click on the 'Join' or 'Info' links in which case their email will be sent to the New Members category. If they click on the 'Email' link they will find that the form has a drop down box for the six categories of email. This allows them to choose. The first, and default, category is again New Members to reduce the possibility of enquiries from potential new members going adrift..

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